Refund policy
Last updated: August 2026
Our 30-Day Risk-Free Guarantee
Every order is backed by a 30-day risk-free guarantee. Within your return window you are never charged return shipping, and in most cases you do not need to mail anything back — a valid request with proof is all we need.
Return Windows
- Standard items (Private Label / FBA): 30 days from the delivery date.
- Factory Direct items: 14 days from the delivery date. (Applies only to items marked “Factory Direct”; none are currently offered.)
No Return Shipping — No Restocking Fee
- No return shipping required. You are never charged return shipping, and for most requests you keep the item rather than mailing it back.
- No restocking fee, ever (0%).
How Resolution Works
- Changed your mind: email us within the window with your Order ID and a short photo or video showing the item’s condition. Once verified, we refund 100% of the item price — no need to ship it back.
- Damaged, defective, or wrong item: send clear photos and an unboxing video. We issue a free replacement or full refund at zero cost to you, with no return shipment.
Proof of Purchase & Condition
To keep this policy fair for everyone and prevent abuse, we ask for a valid Order ID and, where relevant, photos or a clear unboxing video. Requests without reasonable proof, or received after the return window, cannot be accepted.
Non-Returnable
- Final Sale / clearance items.
- Requests made after the return window has closed.
Refund Method
Refunds are issued to your original payment method within 5–7 business days after we verify your request.
How to Start
Email hello.raeva@gmail.com with your Order ID and reason (include photos/video where relevant). Our support team responds within 24–48 business hours.
Return Address
In the rare event we ask you to return an item, we will provide instructions to ship it to: 2803 Philadelphia Pike, Suite B #1838, Claymont, DE 19703, United States.